Please read our regulations for all orders below.
Returns & Repairs:
We will accept returned items due to Manufacturing defect or shipping damage only. The original
manufacturers box must not be defaced or altered in anyway and must be kept throughout the manufacturers warranty
period. We will not accept returned items without the original box the unit was shipped in. Please call for your
return authorization number. All items returning to us without this number will be refused.
a. Most manufacturers do not want internet mail order companies. They do not
authorize us to sell on the internet. They are stating "if you buy over the internet the manufacturers warranty
will be void." Do not worry!! Sound Distributors will honor the full manufacturers warranty through our store.
b. If for any reason the product you purchased from us becomes defective after
30 days, ship the unit back to us. We will get it repaired for you at our store by an authorized service center at no
charge to you. After it is repaired we will ship it back to you. You pay shipping to us, we pay shipping back to you.
(VAC Agreements) Shipping charges can be deleted by purchasing a VAC warranty.
With over 52,000 service center across the United States VAC service agreements will enable you to bring your item to a
local service center in your area. If there is not a local repair center close to you - VAC will pay all shipping
charges to get the unit repaired and sent back to you at no charge.
Click Here For Full Details.
Sales tax applies to Nevada residents only at 7.25%. Any other state you DO NOT pay sales tax.
Shipping charges include UPS ground & insurance rates. In most cases we double box the
merchandise so it does not get damaged in transit. If any damage is noticed when you receive the package -
do not accept it. UPS will return the damaged item back to us. We will reship another unit out at no
charge. Please allow 7 to 10 working days to receive your order.
If you sign and accept the package and notice after UPS has left that the merchandise is damaged, call UPS at
800-PICK-UPS to notify them. They will have an inspector come out to you to inspect the damaged item. Once this
is completed and the item is picked up by UPS, we will ship out another to you.
Returning Items For A Refund:
We have a 15% restocking fee for any order that is returned UN-OPENED and still factory sealed.
We only will honor this for the first 10 days - after that it is exchanged for like product only. Missing accessories
will result in a charge for the actual replacement cost of the missing items. All warranty cards must be left blank.
The original manufacturers box must not be defaced or altered in anyway and must be kept throughout the manufacturer's
warranty period. We will not accept returned items without the original box the unit was shipped in. Merchandise
initially returned as defective, which is not actually defective, will incur a minimum 15% restocking fee. Merchandise
initially shipped 'double-boxed' must be returned double boxed.
Special Order Items:
Any product that has to be ordered for a customer that is not an "in-stock" item is
considered special order. We will notify you by phone or email on the time frame to get the goods for you. When you
agree to this, it is considered a contract. We will charge your credit card 50% of the total sale up front to order
the goods. The remaining balance will be charged to you after the item(s) are shipped. If for any reason you decide
to cancel the order during the ordering process, we will charge you a 15% restocking and cancellation fee. This 15%
will reflect on the full purchase price of the special order item. Any questions please call us before placing your order.
About Us & What We Sell:
Every item listed on our site is brand new "A" stock. We do not sell used or "B"
stock items on this site. You are purchasing brand new USA product.
Certain items are guaranteed through our store only. These items will say this on the full description
page of our web site. The factory serial numbers will be removed and our serial numbers put on. This is for our
store warranty service program only. These serial numbers are encoded with our store information and are needed to have
any warranty work performed.
We do not export. All sales are for the United States only. We accept Visa, MasterCard, American Express,
Money Order, Person Check or Wire Transfer for all on line orders. Our on line order form and shopping cart program is 100% secure.
Rest assured your credit card information is not sent over the internet. It stays on our local secure server and is reset
automatically after the order is processed. We do not give telephone numbers or addresses out to any one - they are for
shipping and credit card verification only. All information given to Sound Distributors is confidential and will never be
given to solicitors.
We are listed with the Nevada Better Business Bureau and pride ourselves on customer service. To date
we have a positive track record with the BBB along with many
customer reviews. Please tap
here to link to the better business Bureaus web site.
Price Matching Policy:
a. The company we are price matching against must be registered with the Better Business Bureau and have
a satisfactory record on file.
b. They must have a store front - not just a mail order company that buys its products third hand and
does not back the factory warranty.
c. They must back the full manufacturers warranty through their store as well as giving the
manufacturers warranty for each item purchased.
d. The item must be brand new, factory sealed USA product.
e. The item you are looking at must be an in stock item and the price must be listed on the internet.
f. They must be receiving positive reviews on independent survey sites from their own past customers.
Anybody could put up a lower price on the net - what you should be aware of is:
If you have a problem with the unit - are you going to get the unit services or replaced at no charge to you? Sound Distributors
backs all the units they sell as long as the manufacturer warranty is in force.
Sure there are lower prices out there - but to spend sometimes $1000.00 or more and get stuck with a defective unit 6 months
down the line - and can not get it repaired from these so called internet sites is not worth it. If it is a legitimate
dealer we will and have lowered our already low prices. Any questions call toll free 800-691-6914.
We are not responsible for typographical or picture errors . Please make
sure the model number and or product code is correct before placing your order.
If you have any questions, please call before you place your order - (800)691-6914.